Production issues — management brief — updated on 2026-05-05

As of: 2026-05-05
Source CSV: production issues liran (Jira) (05052026).csv
Scope: 16 issues · Project: One Zero · Type: Production Issue
Jira: https://thefirstdigitalbankinsetup.atlassian.net/browse/

Customer identifiers in excerpts are redacted.

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How to read this report

• Age (days): days from Created to report date.
• Stale (days): days since Updated.
• Ranked shortlist is heuristic (severity, status, age); adjust in meetings as needed.
• Per-issue detail: bullets with a derived customer-impact summary and labeled Links; not the raw Jira paste.

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Changes since last export

Compared to snapshot from 2026-04-29 (21 keys).

• Added: none

• Removed (5): OZ-101300, OZ-101301, OZ-86730, OZ-90387, OZ-90532

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Executive snapshot

Metric	Value
Total issues	16
Age range (days)	22 – 429
Oldest	OZ-75774 (429 d)
Newest	OZ-100089 (22 d)
Longest stale (days)	85
Most recently updated	OZ-100089 (stale 0 d)

By status

Status	Count
Open	12
Reopened	2
Code Review	1
Possible Rejection	1

By Jira Priority

Priority	Count
Medium	13
Low	2
High	1

By Severity (custom field)

Severity	Count
Medium	9
Critical	3
Low	3
High	1

Themes (keyword grouping)

• Savings & deposits: OZ-81823, OZ-86631, OZ-92343, OZ-92717, OZ-93048, OZ-94140, OZ-96079, OZ-98164.
• Payments & wallets: OZ-86631, OZ-92717, OZ-98164.
• Lending: OZ-92717, OZ-92886, OZ-94140.
• Trading / FCY: OZ-81437, OZ-86210.
• Identity & onboarding: OZ-100089, OZ-96079.
• App platform: OZ-75774, OZ-80217, OZ-86631, OZ-97046, OZ-97411, OZ-98164.

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What to discuss first — ranked shortlist

Strategic order (onboarding → crash → savings data trust → force update; then payments/lending and the rest by severity):

1. OZ-96079 — iOS - ID Scan - SDK Timeout · Critical · Open
2. OZ-98164 — App Crash During Check Deposit · Medium · Open
3. OZ-92343 — Saving transactions list does not show the full data · Critical · Open
4. OZ-80217 — [PROD] PR2505157806 Force update is not always working · Critical · Reopened
5. OZ-92886 — LOANS - Problem with navigation ask for consent few times · High · Open
6. OZ-86631 — iOS - No validation of illegal characters when saving beneficiaries' details · Low · Open
7. OZ-81437 — Missing transactions in the app - FCY · Low · Possible Rejection
8. OZ-81823 — Savings - monthly & daily savings - the amount shown in the savings lobby doesn't include the accrued interest · Medium · Reopened
9. OZ-75774 — Full login every app version update · Medium · Code Review
10. OZ-86210 — Mismatch in debit movement date for sell order · Medium · Open
11. OZ-92717 — Incorrect Upcoming Loan Payment Displayed in App · Medium · Open
12. OZ-93048 — Cheque deposit front image saves as horizontal instead of vertical · Medium · Open
13. OZ-97046 — Incorrect First Name Displayed as “LABEL” on App Launch · Medium · Open
14. OZ-97411 — "Larger Text" setting makes the Dashboard page in app to be cut · Medium · Open
15. OZ-100089 — Add Partner button is not display in app · Medium · Open
16. OZ-94140 — Withdrawal and Deposit buttons are missing in Daily deposit · Low · Open

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Master table

Key	Age	Stale	Status	Prio	Severity	Assignee	Summary
OZ-100089	22	0	Open	Medium	Medium	Dov Persiko	Add Partner button is not display in app
OZ-75774	429	85	Code Review	Medium	Medium	Shai Herman	Full login every app version update
OZ-80217	341	1	Reopened	Medium	Critical	Shai Herman	[PROD] PR2505157806 Force update is not always working
OZ-81437	315	1	Possible Rejection	Medium	Low	TechOps	Missing transactions in the app - FCY
OZ-81823	303	5	Reopened	Medium	Medium	Nadav Ben Itzhak	Savings - monthly & daily savings - the amount shown in the savings lobby doesn'
OZ-86210	233	85	Open	Medium	Medium	Shai Herman	Mismatch in debit movement date for sell order
OZ-86631	212	1	Open	Low	Low	Shlomi Sharon	iOS - No validation of illegal characters when saving beneficiaries' details
OZ-92343	126	85	Open	Medium	Critical	Shai Herman	Saving transactions list does not show the full data
OZ-92717	119	1	Open	Medium	Medium	Shlomi Sharon	Incorrect Upcoming Loan Payment Displayed in App
OZ-92886	118	7	Open	Medium	High	Shai Herman	LOANS - Problem with navigation ask for consent few times
OZ-93048	114	1	Open	Medium	Medium	Tomer Cohen	Cheque deposit front image saves as horizontal instead of vertical
OZ-94140	105	0	Open	Low	Low	Tomer Cohen	Withdrawal and Deposit buttons are missing in Daily deposit
OZ-96079	83	1	Open	High	Critical	Dov Persiko	iOS - ID Scan - SDK Timeout
OZ-97046	70	7	Open	Medium	Medium	Shai Herman	Incorrect First Name Displayed as “LABEL” on App Launch
OZ-97411	67	7	Open	Medium	Medium	Shai Herman	"Larger Text" setting makes the Dashboard page in app to be cut
OZ-98164	55	1	Open	Medium	Medium	Shai Herman	App Crash During Check Deposit

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Per-issue detail

Summaries are derived from the Jira description (key sentences only; not a raw export). Links lists long URLs once with short labels; open the ticket for the full text.

OZ-100089 — Add Partner button is not display in app

Age: 22 days · Stale: 0 · Status: Open · Severity: Medium

• Product / area: Services / Onboarding / Joint Invitation
• Customer impact (summary): The customer want to send a request to add partner to his account, but the Add Partner button is not display in the Setting page in app. We consulted (in Slack) with Dragons team - the customer is in the white list so the button should be available. Raz Angrest said that in the response in Glassbox, when the Setting page is loaded, we can see that Mobile receive a correct response with the eligibility for Add Partner service (see screenshot attached). Please move this ticket to Mobile team for investigation why the button is missing. Time & Date: 12/04/2026 20:03 Glassbox: [ | another seggion : Device: App_Version 3.13.0, 3.13.0-472 clubDescription ONE - Single deviceModel Count matching sessions iPhone16,1 20:03 - "operationName": "PartnerAdditionEligibility", >> Response: another customer:
• Extracted from payload:

Field	Value
partnerAdditionEligibility.__typename	00000000000000000000000000000000
partnerAdditionEligibility.invitationEligibilityStatus	ELIGIBLE_TO_ADD_PARTNER

• Links:
• ITCC case
• Glassbox session
• Glassbox session
• Glassbox session
• Full detail: OZ-100089 in Jira

OZ-75774 — Full login every app version update

Age: 429 days · Stale: 85 · Status: Code Review · Severity: Medium

• Product / area: Services / Identity Management / Full Login/Logout
• Customer impact (summary): The customer complains that despite setting up biometric login for the app, every time a new version of the app is released, he is "logged out" (Full Logout) by the system and must go through the full login process again (Full Login - phone number > OTP code > email + password). The customer notes that he does not click "Logout" when exiting the app.
• Links:
• ITCC case
• Glassbox session
• Full detail: OZ-75774 in Jira

OZ-80217 — [PROD] PR2505157806 Force update is not always working

Age: 341 days · Stale: 1 · Status: Reopened · Severity: Critical

• Product / area: Services / Account Management / Customer
• Customer impact (summary): Force update is not always working, letting the users use a backdated application versions. We reproduced it with our TechOps testing phone (Android). Connected to 2.18 and were not asked to update. Userid - [id] device - Samsung SM-A127F Android 13
• Links:
• Glassbox session
• ITCC case
• Full detail: OZ-80217 in Jira

OZ-81437 — Missing transactions in the app - FCY

Age: 315 days · Stale: 1 · Status: Possible Rejection · Severity: Low

• Customer impact (summary): user: [id] customers: [id] portfolio: [id] issue: Missing transactions in the app The orders appear in our DB and in TCS(bancs), but 2 securities orders are missing from the FCY screen in the app. glassbox: [ | external id: 66-450546 Buy/NIKE'B'NPV/71769/USD/Mobi/ 2380/ debit amount: 1,086.12 transaction id: [id] cid: [id] external id: 66-450551 Sell/CARMAX/71653/USD/Mobi/ 2390/ credit amount: 1,639.75 transaction id: [id] cid: [id]
• Links:
• Glassbox session
• Full detail: OZ-81437 in Jira

OZ-81823 — Savings - monthly & daily savings - the amount shown in the savings lobby doesn't include the accrued interest

Age: 303 days · Stale: 5 · Status: Reopened · Severity: Medium

• Product / area: Services / Savings / Savings Screen in App
• Customer impact (summary): There is a mismatch in the daily savings amounts displayed in the Savings page lobby of the app. At the top of the page, the amount includes the interest accrued, while in the savings row it appears without the interest. At the request of Adi Beker, the product manager, an issue has been opened. Time & Date: 01/07/2025 10:49 [ | portfolio [id] saving account id [id] customer id [id] ONEZEROIL/3.3.0(387) Lokalize/0 (Android 15 ; Google Pixel 9a)
• Extracted from payload:

Field	Value
depositReference	18001201301746DD005ILS0003
depositInstrmntType	549
depositInstrmntName	Daily Interest Deposit
depositOpngDate	20241009
deposit amount (currency)	ILS
deposit amount	17986.8
deposit estimated (currency)	ILS
deposit estimated amount	18042.77
interest add-on rate	-3.9
interest final rate	2.1
interest effective rate	2.12
interest base rate	6
interest rate type	2
interest rate reference	24

• Links:
• ITCC case
• Glassbox session
• Full detail: OZ-81823 in Jira

OZ-86210 — Mismatch in debit movement date for sell order

Age: 233 days · Stale: 85 · Status: Open · Severity: Medium

• Product / area: Services / Securities / Orders Screen
• Customer impact (summary): Customer sees the tax debit on 06/09/2025 in app when its Saturday and in bancs or platform DB shows it on 05/09/2025. "booking_date" : "2025-09-05", "trade_date" : "2025-09-05", "value_date" : "2025-09-05", screenshot from the mobile app - screenshot from bancs - date & time of the session 14/09/25 14:05 with the screenshoot glassbox session link: [ | Dynatrace session link: can you please check it from your side?
• Extracted from payload:

Field	Value
booking / trade / value date	2025-09-05 (all match)
movement_id	ceeab353-d4fd-41bd-875f-9ae90ac9c24b
movement_timestamp	2025-09-06T21:39:44.000Z
movement_type	TAX
transaction_type	SECURITIES_TAX
sub_transaction_type	ST_ALLOCATION
credit_debit	DEBIT
movement_status	BOOKED
business_stream	SECURITIES
platform_domain_type	SECURITIES
external_transaction_id	410-194938
external_movement_id	127005741
portfolio_id	7e98af26-2997-4609-8a62-b2ebd6c93bb3
correlation_id	1b557cc3-34c4-42f4-a4ad-e0e5636fdcee
created_at	2025-09-06T21:44:40.195Z
updated_at	2025-09-06T23:16:51.654Z
movement / transaction amount	198.97 ILS· txn: 198.97 ILS
running_balance	6879.21
description (EN)	Tax Securities Tax charge - SOXL
description (HE)	‭‭SOXL - סמ בויח ע"ינ סמ
description	‭‭SOXL - סמ בויח ע"ינ סמ
account_id	4eccc8c4-6934-4e52-b395-e449db969fa6
account_type	CASH
amount_default_bank_currency	198.97
conversion_rate	1.0
external_account_id	18001201910173CA005ILS0001
external_movement_reversed_id	null
external_portfolio_id	18001201910173
external_sub_transaction_id	66-556732

• Links:
• ITCC case
• Glassbox session
• Dynatrace session
• Full detail: OZ-86210 in Jira

OZ-86631 — iOS - No validation of illegal characters when saving beneficiaries' details

Age: 212 days · Stale: 1 · Status: Open · Severity: Low

• Product / area: Services / Payments / Beneficiary
• Customer impact (summary): iOS - No validation of illegal characters when saving beneficiaries' details # Create new masav transfer # Save the beneficiary name # Type the transfer amount # Paste the beneficiary's illegal account number (with dash / hyphen, etc) Details for example - bank 10, branch 638, account - 24390-48 # Mobile doesn't remove the illegal character [ | [^ScreenRecording_10-05-2025 02-48-32_1.MP4]
• Links:
• Glassbox session
• ITCC case
• Full detail: OZ-86631 in Jira

OZ-92343 — Saving transactions list does not show the full data

Age: 126 days · Stale: 85 · Status: Open · Severity: Critical

• Product / area: Services / Savings / Daily Saving - Details
• Customer impact (summary): The customer has an active Daily Savings account that was opened on 03/02/2025. In the mobile app, the customer can see transactions in the savings page only up to 05/10/2025. Time & Date: 30/12/2025 User:[id]
• Links:
• ITCC case
• Glassbox session
• Full detail: OZ-92343 in Jira

OZ-92717 — Incorrect Upcoming Loan Payment Displayed in App

Age: 119 days · Stale: 1 · Status: Open · Severity: Medium

• Customer impact (summary): The customer has an active loan on his account. He made a partial repayment on 13.11.25, which reduced his monthly installment from 2,618.91 ILS to 2,037.14 ILS. In the bancs, the updated information is displayed correctly. However, in app, he still sees the upcoming charge for 10.1.25 as 2,618.91 ILS, reflecting the amount prior to the partial repayment.
• Links:
• Glassbox session
• Full detail: OZ-92717 in Jira

OZ-92886 — LOANS - Problem with navigation ask for consent few times

Age: 118 days · Stale: 7 · Status: Open · Severity: High

• Customer impact (summary): LOANS - Problem with navigation ask for consent few times Adi Tor and Gal Nevo tried to take loans (IOS\ANDROID) we both on Beta but also non Beta customer faced it.
• Links:
• Glassbox session
• Full detail: OZ-92886 in Jira

OZ-93048 — Cheque deposit front image saves as horizontal instead of vertical

Age: 114 days · Stale: 1 · Status: Open · Severity: Medium

• Product / area: Services / Cheques / Cheque Images
• Customer impact (summary): The customer deposits a cheque via the mobile app, but the image of the front side of the cheque saves in the DMS (and Bancs) as horizontal instead vertical, so the BO department cancelling the deposit (they are not allowed to authorize cheque deposits as horizontal). The customer sent screen record of him trying the cheque deposit process.
• Links:
• ITCC case
• Glassbox session
• Full detail: OZ-93048 in Jira

OZ-94140 — Withdrawal and Deposit buttons are missing in Daily deposit

Age: 105 days · Stale: 0 · Status: Open · Severity: Low

• Product / area: Services / Cards / Card Balance
• Customer impact (summary): The Withdrawal and Deposit buttons in the app are missing in the Daily deposit.
• Extracted from payload:

Field	Value
portfolio_id	baae1280-d18d-46b3-bc58-08962172a7cc
correlation_id	1c6ac63d-1313-4ff0-a243-86a43cd5f07a
created_at	2025-01-24T05:36:59.841Z
updated_at	2026-01-19T22:31:16.442Z
account_opening_amount	null
account_opening_date	null
account_opening_rule_id	null
account_opening_transaction_id	null
accrued_interest	27.3
auto_renewal	false
bank_id	18
book_date	2025-01-24
branch_code	001
checking_account_id	09ada157-9fc3-429f-a92e-e6b4a1493920
close_date	null
currency	ILS
customer_id	d5e84ce6-ca61-4ac5-b974-fc09c625b02a
end_date	2026-01-24

• Links:
• ITCC case
• Glassbox session
• Full detail: OZ-94140 in Jira

OZ-96079 — iOS - ID Scan - SDK Timeout

Age: 83 days · Stale: 1 · Status: Open · Severity: Critical

• Customer impact (summary): Issue During ID scan In onboarding we've noticed numerous amount of timeout erros from the SDK on iOS devices. The users attempts to start scanning their ID, there's a request to generate JWT token and then the users receiveing an error within few seconds. Re-logging into the application doesn't always resolve the issue. USER e.i USER [id] CUSTOMER [id]
• Links:
• Glassbox session
• Au10tix
• Full detail: OZ-96079 in Jira

OZ-97046 — Incorrect First Name Displayed as “LABEL” on App Launch

Age: 70 days · Stale: 7 · Status: Open · Severity: Medium

• Customer impact (summary): The customer has been experiencing a login screen error for about a month. On the login page, “LABEL” is displayed instead of his first name, which should appear like it does for all customers. According to the customer, the issue occurs several times a day, but not consistently. When he logs out and logs back in, the problem usually resolves temporarily.
• Full detail: OZ-97046 in Jira

OZ-97411 — "Larger Text" setting makes the Dashboard page in app to be cut

Age: 67 days · Stale: 7 · Status: Open · Severity: Medium

• Customer impact (summary): The customer is using the setting “Larger Text” (in iOS) and when he enters the app, the Dashboard page is cut and he see only part of the information there (screenshot attached). how to get to this setting: Settings > Displays & Brightness > Display Zoom
• Links:
• Glassbox session
• Glassbox session
• Full detail: OZ-97411 in Jira

OZ-98164 — App Crash During Check Deposit

Age: 55 days · Stale: 1 · Status: Open · Severity: Medium

• Customer impact (summary): The customer is attempting to deposit a check in the mobile app. He enters the Checks screen, but once he taps the screen to enter the amount, the app crashes.
• Links:
• Glassbox session
• Full detail: OZ-98164 in Jira

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End of report.